Adopting robots makes profits drop before they rise, study finds

As demand for industrial robots surges, new research suggests the rewards are slow to materialise. According to the Cambridge University study, robots typically cause early losses before they can yield a…

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Can new advances in AI bring the ‘human touch’ chatbots are sorely missing?

When chatbots first became commercially accessible, companies big and small embraced them with open arms. “Have a robot handle easy customer service questions in seconds? Amazing!” — we thought. The…

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